FAQ

United States: Orders typically arrive within 7 to 11 business days. We process and ship within 1 to 2 business days of your order being placed.

Canada, UK, Australia, New Zealand and International: International orders typically arrive within 8 to 14 business days depending on customs processing in your country.

You will receive a tracking number by email as soon as your order ships.

Once your order ships you will receive an email with a tracking number and a link to follow your package. If you do not see the email check your spam or promotions folder. If you still cannot find it email us at support@elyvra.com with your order number and we will send it to you directly.

90-day money-back guarantee. If you are not satisfied with your purchase email us at support@elyvra.com within 90 days of receiving your order and we will process your refund. Most refunds are completed within 5 to 7 business days.

Yes. You can subscribe on the product page and receive a new bottle delivered automatically every 30 days. Subscribers save on every order compared to one-time purchases.

You can pause, skip, or cancel your subscription at any time. There is no minimum commitment. If you need to adjust your delivery date or change frequency email us at support@elyvra.com and we will handle it within one business day.

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. We also accept Apple Pay, Google Pay, and Shop Pay for faster checkout. All payments are processed securely.

Email us at support@elyvra.com with your order number and a photo of the issue. Must be within 10 days of receiving your product.

If your order has not shipped yet yes. Email us at support@elyvra.com as soon as possible with your order number and what you need changed. We process orders quickly so the sooner you reach out the more likely we can catch it.

If your order has already shipped we cannot cancel it in transit.