Shipping policy

OVERVIEW
This Shipping Policy explains how we process, ship, and deliver orders placed through Elyvra's Site, including estimated timelines and costs.

ORDER PROCESSING TIME
Orders are typically processed within 1–3 business days of purchase, excluding weekends and holidays. You will receive a confirmation email once your order has shipped, along with tracking information where available. During high-volume periods, processing may take slightly longer.

SHIPPING RATES AND DELIVERY ESTIMATES
Shipping rates and estimated delivery times are calculated at checkout based on your location and selected shipping method. Estimated delivery times are as follows:

Canada and United States: 7– 11business days after processing
International: 9–14 business days after processing

These are estimates only and are not guaranteed. Delivery times may be affected by carrier delays, weather, customs processing, or other circumstances outside our control.

INTERNATIONAL SHIPPING AND CUSTOMS
For orders shipped internationally, your order may be subject to import duties, taxes, and customs fees, which are determined by your local customs authority. These charges are the responsibility of the customer and are not included in your order total or shipping cost. We are not able to predict what these charges may be, and we recommend checking with your local customs office for more information if you have questions.

ORDER TRACKING
Once your order ships, you will receive a tracking number by email. Please allow up to 24–48 hours for tracking information to update after your order ships.

ADDRESS ACCURACY
Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, contact us at support@elyvra.store as soon as possible, though we cannot guarantee changes can be made once an order has entered processing.

LOST OR STOLEN PACKAGES
Elyvra is not responsible for packages that are lost, stolen, or damaged after being marked as delivered by the carrier. If your tracking shows delivery but you have not received your package, please check with neighbours and your local post office or carrier first, then contact us at support@elyvra.store and we will do our best to assist.

UNDELIVERABLE PACKAGES
If a package is returned to us as undeliverable due to an incorrect address or failure to collect from a carrier facility, we will contact you to arrange reshipment. Additional shipping charges may apply.

CONTACT
Questions about this Shipping Policy can be sent to support@elyvra.store.